FAQ
What makes Elevate different?
We provide one on one care in 55-60 minute sessions. Each session is individualized to your needs and we guide your through the why to our treatment. You will not be given cookies cutter exercises or just kegels.
What can you expect on your first visit?
At your first visit, your physical therapist will start with a one on one conversation to better understand your symptoms and personal history. Your physical exam will consist of an orthopedic exam looking at your spine, hips, core and posture followed by an internal examination ( with consent). Followed by developing a personalized plan to meet your goals.
Do I need a referral?
In Ohio, patients have direct access to physical therapy without needing a referral from a physician, midwife, or other health care provider. Occasionally, an insurance provider will require a referral in order for you to be reimbursed for physical therapy services so it is suggested that each patient verify with their insurance provider whether pre-authorization is required to be reimbursed for out-of-network physical therapy services.
Do you take my insurance?
Please note that Elevate Physical Therapy is an “Out of Network” (OON) provider and does not contract with any insurance companies and, in accordance with federal regulations, is unable to serve Medicare B recipients.
This means payment for services is collected at the time of service (cash, credit card, check, flexible spending account, or health savings account) and that you are responsible for submitting a claim to your insurance provider. At each session, patients are provided with a detailed superbill that may be used for self-submission of claims.
What is the cancelation policy?
As a small clinic providing one-on-one care, cancellations without sufficient notice can be difficult to rebook. As a result, a cancellation fee equal to the full rate of the appointment will be applied to appointments cancelled with less than 48 hours notice.